Return Management within the Omni-channel Customer Experience
As the retail landscape continues to transform and shift to online commerce in greater proportions than ever before, brick and mortar retailers are faced with an unavoidable need to engage the online customer in a seamlessly integrated customer experience. Among the many challenges present in merchandising in an omni-channel world, returns management is one key area that must be answered in a cost efficient and customer friendly manner.
Join us at our round table meeting at the Oracle Industry Connect event on Wednesday, March 22 in Orlando, Florida to share insights, ideas and needs! Contact us on our website to sign up for the event.
Agenda includes:
As the retail landscape continues to transform and shift to online commerce in greater proportions than ever before, brick and mortar retailers are faced with an unavoidable need to engage the online customer in a seamlessly integrated customer experience. Among the many challenges present in merchandising in an omni-channel world, returns management is one key area that must be answered in a cost efficient and customer friendly manner.
Join us at our round table meeting at the Oracle Industry Connect event on Wednesday, March 22 in Orlando, Florida to share insights, ideas and needs! Contact us on our website to sign up for the event.
Agenda includes:
- Main reasons of return
- Cost of return
- Prevent returns
- Plan returns
- Make returns a better customer experience
- Turn in-store return into potential revenue
- Reverse Logistics
- Return inventory management